You suspect your computer has a virus. Maybe it's running slow, showing strange pop-ups, or behaving erratically. Should you try to fix it yourself, or call a professional? Here's how to decide.
When DIY Removal Can Work
Simple adware infections — the kind that add browser toolbars or redirect your searches — can often be handled at home. Download a reputable tool like Malwarebytes (free version works for one-time cleaning), run a full scan, and let it remove what it finds.
If your computer runs noticeably better afterward and the symptoms are gone, you've likely solved the problem. Run another scan a day later to confirm nothing came back.
Signs You Need Professional Help
If malware is blocking you from installing or running security tools, you're dealing with something more sophisticated. If your files have been encrypted and you're seeing ransom demands, do NOT try to fix this yourself — wrong moves can destroy any chance of recovery.
Persistent infections that return after removal, disabled antivirus that you can't re-enable, or strange network activity (like your internet slowing down when you're not using it) all warrant professional attention.
The Hidden Risks of DIY
The biggest risk isn't failing to remove the virus — it's thinking you succeeded when you didn't. Sophisticated malware often installs multiple components. Removing the obvious symptoms while leaving hidden backdoors gives you false confidence while the attacker maintains access.
Another risk is accidentally removing legitimate system files, which can leave your computer unstable or unbootable. Professional tools and experience help avoid this.
What Professional Removal Includes
When I remove malware for clients, the process goes beyond just running a scan. I identify every component of the infection, remove them completely, repair any system damage, verify no backdoors remain, and set up protection to prevent reinfection.
I also determine how the infection happened and advise on preventing future attacks. This education is often the most valuable part of the service.
Prevention Is Cheaper Than Cure
Whether you fix it yourself or call a professional, use the experience as motivation to prevent future infections. Keep your operating system and software updated, use a reputable antivirus, be cautious with email attachments and downloads, and consider a password manager to reduce credential theft risk.
A professional security checkup ($65-$89) can identify vulnerabilities before they become infections, often saving far more than the cost of the service.