LB
My emergency IT support service is designed to get your business back online quickly when technical disasters strike.
I prioritize emergency calls and aim to respond within 30 minutes during business hours, and within 2 hours after hours.
My emergency procedures prioritize data protection, ensuring your valuable information is preserved during recovery.
I offer both remote support for immediate assistance and onsite emergency visits when hands-on intervention is required.
Immediate containment and recovery from malicious software and ransomware incidents. I help isolate affected systems, assess the damage, and implement recovery procedures.
Rapid resolution of network failures affecting your business operations. I diagnose connection issues, coordinate with ISPs, and implement temporary solutions when needed.
Emergency assistance for critical system failures affecting business applications. I work quickly to restore services, implement workarounds, and resolve hardware or software issues.
Urgent data accessibility consultation for accidental deletions or storage failures. Specialized tools and processes to help consult on retrieving lost data and implement safeguards.
| Level | Response | Availability | Rate |
|---|---|---|---|
| Business Hours | 30 min or less | Mon–Sat 6AM–6PM | $225/hr |
| After Hours | 2 hours or less | Evenings/Weekends/Holidays | $275/hr |
| MSP Clients | Priority | 24/7 depending on plan | Included |
One-hour minimum. Travel time may apply for onsite visits.
Document the issue — Take screenshots, note error messages, and record what happened before the problem.
Don't restart — Unless instructed by me, avoid restarting systems as this may cause additional issues.
Disconnect if security incident — If you suspect malware or unauthorized access, disconnect the affected device from the network immediately.
Book an emergency appointment directly.
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