When Minutes Matter
Our emergency IT support service is designed to get your business back online quickly when technical disasters strike.
Rapid Response
We prioritize emergency calls and aim to respond within 30 minutes during business hours, and within 2 hours after hours.
Data Protection
Our emergency procedures prioritize data protection, ensuring your valuable information is preserved during recovery.
Remote & Onsite
We offer both remote support for immediate assistance and onsite emergency visits when hands-on intervention is required.
Common Emergency Scenarios
We're equipped to handle a wide range of urgent IT situations.
Ransomware & Malware Attacks
Immediate containment and recovery from malicious software and ransomware incidents. We help isolate affected systems, assess the damage, and implement recovery procedures.
Network/Internet Outages
Rapid resolution of network failures affecting your business operations. We diagnose connection issues, coordinate with ISPs, and implement temporary solutions when needed.
Server/System Failures
Emergency assistance for critical system failures affecting business applications. We work quickly to restore services, implement workarounds, and resolve hardware or software issues.
Data Loss & Accessibility
Urgent data accessibility consultation for accidental deletions or storage failures. Our specialized tools and processes help consult on retrieving lost data and implement safeguards against future incidents.
Emergency Response SLA
Our commitment to rapid response when you need it most.
| Service Level | Response Time | Availability | Rate |
|---|---|---|---|
| Business Hours Emergency | 30 minutes or less | Mon-Fri, 6AM - 6PM Sat, 6AM - 6PM | $225/hour |
| After Hours Emergency | 2 hours or less | Evenings, Weekends, and Holidays | $275/hour |
| MSP Clients | Priority response | 24/7 depending on plan | Included in service plan |
* One-hour minimum for all emergency services. Travel time may apply for onsite visits.
Need Emergency IT Support Now?
Our technicians are ready to help resolve your urgent IT issues.
For non-emergency support, please contact us here.
Emergency Support FAQ
Answers to common questions about our emergency IT services.
What qualifies as an IT emergency?
An IT emergency is any technical issue that significantly impacts your business operations and requires immediate attention. This includes system-wide outages, ransomware attacks, email service disruptions, server crashes, or any other critical infrastructure failure.
How quickly can you respond to an emergency?
During business hours, we aim to respond within 30 minutes of your call. For after-hours emergencies, our response time is typically within 2 hours. MSP clients receive priority response according to their service level agreement.
What should I do while waiting for emergency support?
Document the issue in detail, including when it started and any error messages. Don't restart affected systems unless instructed to do so, as this might cause data loss. If it's a potential security incident, disconnect affected systems from the network if possible.
How are emergency services billed?
Emergency services are billed at an hourly rate with a one-hour minimum. We provide a clear estimate before beginning work whenever possible. MSP clients may have emergency services included in their support plan, depending on their service tier.